ZIPiAI Privacy Policy.

1. General Provisions

This Privacy Policy outlines the rules for processing and protecting personal data of users utilizing ZIPiAI services.The data controller is ZIPiAI, headquartered at [company address], email: [email protected].

ZIPiAI complies with

the data protection regulations specified in the General Data Protection Regulation (EU) 2016/679 (GDPR).

2. Scope of Collected Personal Data

   Depending on the type of service, ZIPiAI may process the following personal data:

Identification data: name, surname, company name.

Contact details: email address, phone number.

Login credentials: social media account identifiers (e.g., Facebook, Instagram), API access data.

Message content: information exchanged within automated customer service.

Analytical data: interaction history, user activity on platforms integrated with ZIPiAI.

3. Purpose of Data ProcessingZIPiAI processes personal data for the following purposes:

Providing business process automation services,Integrating with social media platforms and communication tools,Ensuring customer service and user communication,Improving service quality through data analysis,Fulfilling legal obligations (e.g., accounting, settlements).

4. Legal Basis for Data ProcessingPersonal data processing is based on:

User consent (Article 6(1)(a) GDPR),Performance of a contract or taking steps prior to contract execution (Article 6(1)(b) GDPR),Legal obligations of the data controller (Article 6(1)(c) GDPR),Legitimate interests pursued by the data controller (Article 6(1)(f) GDPR).

5. Sharing of Personal DataData may be shared with entities cooperating with ZIPiAI, such as:

IT service providers (e.g., hosting, automation systems),Payment operators,Analytics and marketing companies,Government authorities, if required by law.

ZIPiAI ensures that all entities processing data on behalf of ZIPiAI implement appropriate data protection measures.

6. Data Retention PeriodPersonal data is stored for the period necessary to achieve the processing purposes, but no longer than:

Contract-related data – for the duration of the contract and up to 5 years after cooperation ends,Data based on consent – until the consent is withdrawn,Accounting data – for the period required by law.

7. User RightsEach data subject has the right to:

Access their data,Rectify (correct) their data,Request data deletion (“right to be forgotten”),Restrict data processing,Transfer data to another controller,Object to data processing,Withdraw consent for data processing (if consent was the basis for processing),Lodge a complaint with a data protection authority.

To exercise these rights, please contact us at [email protected].

8. Data Security MeasuresZIPiAI applies appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or damage, including:

Data encryption,Secure data storage and transfer systems,Access control to data processing systems,Regular security audits.

9. Cookies

The ZIPiAI website uses cookies to ensure proper website functionality and analyze traffic.Users can manage cookie settings in their browser.

10. Changes to the Privacy PolicyThe administrator may update this Privacy Policy, and all modifications will be published on the ZIPiAI website.Last updated: [date]

For any questions regarding data processing, please contact us at [email protected].